Heat & Eat
Shipping and Delivery Policy
100% natural meat
Keep frozen
# Shipping and Delivery Policy
At *Heat & Eat*, we are committed to delivering our premium frozen meals to you in the best condition and as quickly as possible, while maintaining product quality and safety throughout the delivery journey.
## Order Acceptance Hours
We accept orders daily from *8:00 AM to 6:00 PM*.
Orders placed during this period are prepared and delivered on the same day, subject to delivery area availability.
Orders placed after 6:00 PM are prepared and delivered on the *following day* as part of the first delivery batch.
## Delivery Hours
Deliveries are made daily from *9:00 AM to 8:00 PM*.
Our delivery representative will contact you before arrival to coordinate the receiving time and ensure your availability.
## Cold Chain Delivery
Due to the frozen nature of our products, deliveries are made using appropriate cooling methods to keep the products in optimal frozen condition until they reach you.
## Coverage Areas
We currently deliver to the areas specified on the website. You can verify delivery availability for your area during checkout.
Coverage areas may be expanded gradually, and any updates will be announced through the website and official communication channels.
## Delivery Fees
Delivery fees vary depending on the area and order size. Applicable delivery fees are clearly displayed during the checkout process before order confirmation.
Free delivery offers may be available from time to time under specific conditions that are clarified when announced.
## Receiving Your Order
The customer must provide accurate address details and an active phone number to facilitate the delivery process.
Upon receiving the order, please:
* Inspect the products and verify their condition immediately upon receipt.
* Place the products in the *freezer immediately* to maintain their quality.
* If you notice any issue, please photograph the product right away and contact us.
## Important Notes
* Delivery times are approximate and may be affected by weather conditions or traffic congestion.
* If the customer is unavailable at the agreed delivery time, the delivery may be rescheduled to the following day.
* *Heat & Eat* is not responsible for any delays resulting from incorrect address information or failure to answer the delivery representative's calls.
Meat quality and frozen storage
Heat & Eat confirms that our meat products are made with 100% natural meat and are delivered frozen to preserve quality and safety.
Products must be kept frozen immediately after receipt and should only be taken out of the freezer for preparation according to the pack instructions.
At *Heat & Eat*, we are committed to delivering our premium frozen meals to you in the best condition and as quickly as possible, while maintaining product quality and safety throughout the delivery journey.
## Order Acceptance Hours
We accept orders daily from *8:00 AM to 6:00 PM*.
Orders placed during this period are prepared and delivered on the same day, subject to delivery area availability.
Orders placed after 6:00 PM are prepared and delivered on the *following day* as part of the first delivery batch.
## Delivery Hours
Deliveries are made daily from *9:00 AM to 8:00 PM*.
Our delivery representative will contact you before arrival to coordinate the receiving time and ensure your availability.
## Cold Chain Delivery
Due to the frozen nature of our products, deliveries are made using appropriate cooling methods to keep the products in optimal frozen condition until they reach you.
## Coverage Areas
We currently deliver to the areas specified on the website. You can verify delivery availability for your area during checkout.
Coverage areas may be expanded gradually, and any updates will be announced through the website and official communication channels.
## Delivery Fees
Delivery fees vary depending on the area and order size. Applicable delivery fees are clearly displayed during the checkout process before order confirmation.
Free delivery offers may be available from time to time under specific conditions that are clarified when announced.
## Receiving Your Order
The customer must provide accurate address details and an active phone number to facilitate the delivery process.
Upon receiving the order, please:
* Inspect the products and verify their condition immediately upon receipt.
* Place the products in the *freezer immediately* to maintain their quality.
* If you notice any issue, please photograph the product right away and contact us.
## Important Notes
* Delivery times are approximate and may be affected by weather conditions or traffic congestion.
* If the customer is unavailable at the agreed delivery time, the delivery may be rescheduled to the following day.
* *Heat & Eat* is not responsible for any delays resulting from incorrect address information or failure to answer the delivery representative's calls.
Meat quality and frozen storage
Heat & Eat confirms that our meat products are made with 100% natural meat and are delivered frozen to preserve quality and safety.
Products must be kept frozen immediately after receipt and should only be taken out of the freezer for preparation according to the pack instructions.